D-Link Assist: expect instant help if the unexpected happens.
Your network is the backbone of your business. Keeping it running is essential, even if the unexpected happens. D-Link Assist is a round-the-clock rapid-response technical support service that replaces faulty equipment quickly and efficiently. Maximizing your uptime, and giving you the confidence that instant support is only a phone call away.
D-Link Assist is available across all D-Link business products and can be purchased at the same time. So whether you are buying switches, wireless access points, storage, security or IP surveillance equipment from D-Link, your peace of mind is guaranteed. D-Link Assist also offers installation and configuration services to get your new hardware working quickly and correctly.
Every business has different needs. That's why D-Link Assist provides a choice of enhanced service levels to suit your individual requirements and your budget. And for your convenience all D-Link Assist agreements run for one or three years.
D-Link Assist Silver is designed for 'high availability' businesses that require rapid response within regular working hours. It provides a four hour response service Monday to Friday from 8am to 5pm, excluding holidays.